This guide explains how to use an incognito window to determine whether an issue is due to your browser settings (e.g., cookies) or a problem with the website itself.

Step 1: Open an Incognito Window

• Click on the three dots (⋮) in the top-right corner of your Chrome browser.
• Select New Incognito window.

Step 2: Access and/or Log Into the Website

• In the incognito window, navigate to the website you are having issues with.
• Attempt to log in as you normally would.
  • Note: The 1Password browser extension does not work in incognito mode by default. If you need login, open the 1Password application and copy-paste your login credentials.

Step 3: Analyze the Results

• If the error persists:
  • The issue is likely with the website itself.
  • Contact support at [email protected] for further assistance.
• If the error does not occur**:**
  • The issue may be related to your browser’s cookies or settings. To resolve this, clear your cookies in Chrome:

    • Copy and paste this into your Chrome URL bar: chrome://settings/clearBrowserData then click Enter

      

    • Change Time range to All time and only check the Cookies and other site data box.

      

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" />

If you have any issues when following this guide, feel free to contact IT support at [email protected].

</aside>